Terms and conditions KB Solvers

1. Applicability

1.1 These terms apply to all quotations, instructions and agreements between KB Solvers and the client, unless agreed otherwise in writing.

1.2 Deviations from these terms are valid only if agreed in writing.

1.3 Where these terms refer to a consumer, this means a natural person not acting in the course of a profession or business. Dutch consumer law applies additionally to consumers and always prevails over any conflicting provision in these terms.

2. Quotations and agreements

2.1 All quotations are non-binding and valid until the date stated, or for 30 days if no date is given.

2.2 An agreement comes into effect once the client confirms the quotation in writing or digitally.

2.3 KB Solvers may decline an assignment without giving reasons.

3. Performance of the work

3.1 KB Solvers performs the work in accordance with applicable laws and regulations and the principles of Integrated Pest Management (IPM), with prevention and structural exclusion as primary methods.

3.2 The work is performed to the best of our insight, expertise and duty of care.

3.3 The client is required to provide correct and complete information needed for proper performance. Incomplete or incorrect information may affect duration and outcome.

4. Client obligations

4.1 The client makes the location accessible for the work within reason, including crawl space, meter cupboard, basement units and any communal areas.

4.2 The client follows instructions from KB Solvers regarding hygiene, storage, sealing and any additional structural work.

4.3 If the client does not follow preventive measures, KB Solvers cannot be held liable for ongoing or recurring nuisance.

5. Methods and means

5.1 KB Solvers works structurally and mechanically. The approach consists of locating and structurally sealing access routes, combined with mechanical control where needed, generally with traps.

5.2 KB Solvers does not use biocides or poisonous bait.

5.3 Traps or other devices placed by KB Solvers remain the property of KB Solvers for the duration of the assignment and may only be moved or removed by KB Solvers.

6. Rates and payment

6.1 For consumers, all rates and prices are quoted including VAT, in accordance with the Dutch Prices Act.

6.2 For business clients, rates are quoted excluding VAT unless stated otherwise.

6.3 Payment must be made within 14 days of the invoice date, unless a different term is agreed in writing.

6.4 In case of late payment the client is in default by operation of law. For consumers the statutory interest under article 6:119 of the Dutch Civil Code applies. For business clients the statutory commercial interest under article 6:119a of the Dutch Civil Code applies. Out-of-court collection costs are charged in accordance with the Dutch Collection Costs Act.

7. Liability

7.1 KB Solvers is liable only for damage that is the direct and demonstrable result of an attributable failure in the performance of the agreement.

7.2 KB Solvers is not liable for consequential damage, indirect damage or lost profit.

7.3 Liability is in all cases limited to the invoiced amount for the relevant work, unless caused by intent or wilful recklessness of KB Solvers or its management. The statutory limitations of article 6:236 of the Dutch Civil Code apply in relation to consumers.

8. Right of withdrawal for consumers

8.1 A consumer entering into an agreement with KB Solvers at distance or off-premises has the right to dissolve that agreement within 14 days of formation, without giving reasons.

8.2 If the consumer requests performance of the work during the cooling-off period, this must be expressly declared. If the work is fully performed during the cooling-off period, the right of withdrawal lapses. If partly performed, a pro rata fee remains payable.

8.3 Withdrawal can be made by an unambiguous statement by email to info@kbsolvers.nl.

9. Force majeure

9.1 KB Solvers is not liable if work cannot be performed or cannot be performed on time due to force majeure, including illness, extreme weather, supply problems, fire, government measures or other circumstances outside our control.

9.2 In case of force majeure a new schedule is set in consultation with the client without entitlement to damages.

10. Duration and termination

10.1 An agreement for one-off work ends on completion and handover.

10.2 An agreement for recurring work applies for the agreed duration. For consumers, after the first term it can be cancelled monthly subject to a maximum notice period of one month, in accordance with article 6:236(j) of the Dutch Civil Code. For business clients a notice period of one month applies.

10.3 Cancellation must be made in writing or by email to info@kbsolvers.nl.

11. Complaints

11.1 Complaints about the performance of the work must be reported in writing or by email as soon as possible and no later than 14 days after they are noticed.

11.2 KB Solvers responds substantively within 14 days of receiving the complaint. If this is not possible, the client receives an acknowledgement with an indication of the handling time.

11.3 If the complaint cannot be resolved by mutual agreement, the client may bring the dispute before the competent court in accordance with article 13.

12. Personal data

12.1 KB Solvers processes personal data in accordance with the General Data Protection Regulation (GDPR). The way this is done is described in our privacy statement.

13. Governing law and disputes

13.1 Dutch law exclusively applies to all agreements.

13.2 Disputes are brought before the competent court in the judicial district where KB Solvers is established, unless mandatory law designates another court. A consumer has the right to choose the legally competent court within one month after written notification by KB Solvers.

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Contact and company details

KB Solvers
Minervahavenweg 15
1013 AR Amsterdam, the Netherlands
Phone: +31 6 498 11 483
Email: info@kbsolvers.nl

KB Solvers is in the process of formal business registration. Final Chamber of Commerce and VAT details will be added to these terms after registration.